Last Updated: [Jan 05,2026]
This Refund & Return Policy applies to all purchases made on Daily Puff (daily-puff.com).
The Site is operated by YINKOU TRADING CO., LIMITED (“we”, “us”, or “our”).
By placing an order, you agree to the terms outlined below.
1. Return Eligibility
We accept returns under the following conditions:
- Return requests must be submitted within 7 days of receiving your order
- Items must be unused, unworn, unwashed, and in their original condition
- All original tags, packaging, and accessories must be intact
Items that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Sale or clearance items
- Intimates, underwear, swimwear, or accessories (for hygiene reasons)
- Items damaged due to misuse, improper care, or normal wear and tear
3. Return Process
To request a return, please follow these steps:
- Contact our customer service team within the return period
- Provide your order number and reason for return
- Wait for return approval and instructions before sending items back
Unauthorized returns may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping service, as we are not responsible for lost return shipments
5. Refunds
Once we receive and inspect your returned item(s):
- Approved refunds will be processed to the original payment method
- Refund processing time may take 7–14 business days, depending on your payment provider
Please note that bank or payment provider delays are beyond our control.
6. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original item (subject to approval) and place a new order.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos for verification.
Once confirmed, we will arrange a replacement or refund at no additional cost.
8. Cancellations
Orders may only be canceled before shipment.
Once an order has been shipped, cancellation is no longer possible.
9. Final Sale
All sale items are considered final sale and are not eligible for return or refund unless otherwise stated.
10. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us through the contact details provided on our Site.